Support Portal

Getting Started 6

• Customising Daily Diary Options
• Adding a Group
• Adding a Staff Member/Practitioner
• Adding a Child
• Adding a Parent(s)

View all 6

Troubleshooting 9

• The Tablet Says 'Connected' Beneath Our WiFi Network and the Date and Time are Correct However the WiFi is Still Not Working
• I Have Made Changes to the Learning Frameworks on my Manager Dashboard But They are Not Shown On the Tablets
• When I Try To Add a New Staff Member the Email Address is Invalid
• I Have Added Staff/Children on my Managers Dashboard But They are Not on the Tablet
• Parents are Complaining They Have Not Received Their Login Details for Their Parent Portal

View all 9

Other 1

• Updated Storage locations for the Android eyLog practitioner app (2022)

Application Installation 3

• Resetting the eyLog Application on an Android tablet
• Application Installation Guide - Android Tablets (excl. Amazon Fire)
• Application Installation Guide for Amazon Fire Tablets

Help Guides for Tablet App 15

• Logging In as a Staff Member/Practitioner
• Filtering the Children List Screen
• Making an Observation
• Linking Observations to Additional Frameworks
• Backdating an Observation

View all 15

Tablet Lock down 0

Help Guides for Managers 15

• Guide to eylog's Custom Frameworks
• Adding a Manager
• Resetting a Staff Member PIN
• Allowing Web Access to Staff Members
• Removing Parents

View all 15

Troubleshooting and FAQs for Managers 21

• I cannot activate my account
• My username and password are correct but I can't login
• I get an error message ‘User is not activated yet. Please check your mail and follow activation process’
• I get an error message ‘Incorrect username and password’.
• How do I view my child’s Learning Journey?

View all 21

Security and Safeguarding FAQs 9

• Where is the children’s data stored?
• How is the data transferred from the tablet to your servers and to the parents? How is this protected?
• Who is your cloud server service provider? Who has access to these servers?
• Will the details of the children (name/photo) appear on Google's search results?
• How long is the data of the children stored on your servers and by what measures do you safely remove this when the times comes?

View all 9

Help Guides for Parents 9

• eyLog for Parents
• Opening an Offline Learning Journey from the Zip Download Link
• Viewing a Report for your Child
• Viewing your Child’s Daily Diary
• Viewing Your Messages

View all 9

Setup 7

• Do We Need a Wi-Fi Connection at the Nursery?
• Will Anything be Installed on our Nursery Computers?
• What are EyLog Configured Secure Tablets?
• Can I Use eyLog With my Own Tablets?
• Does eyLog Work on Any Tablet?

View all 7

Frameworks 2

• What Happens If EYFS Changes?
• Which Additional Frameworks Does eyLog Support?

Operating 12

• Can I Customise the Observation Sheet as per My Nursery's Process?
• What is a Draft Mode? Also Can Observations be Reviewed by Senior Staff Before They are Published?
• Can Managers/Staff Members Complete Observations from Home?
• Can We Print Out the Observations?
• Do We Still Need to Have our Children’s Folders?

View all 12

Getting Started 4

• How Quickly Can I Get Started?
• How Do I Take Over the Progress of the Child Recorded on Paper? Do I Need to Add All the Paper Observations to eyLog?
• Would I Continue To Use Post-its/Paper-based Observations?
• Will You Provide Training to our Staff Members?

Sharing 3

• Does eyLog Allow Sharing of the Child's Learning Journey with the Parent?
• Which Children Does a Parent See When the Log-in to eyLog?
• Can We Share the Child’s Data/Learning Journey With Others Such as SEN/IEP Professionals, Health Workers, etc?

Introduction to eymanage 2

• Introduction to eyMan
• Logging into eyMan

eymanage Access Levels 10

• Introduction to eyMan Access Levels
• My Profile, Multiple Nursery Access and Global Settings
• System Settings
• Dashboard
• Enquiries and Occupancy Charts

View all 10

Getting Started - An eymanage Roadmap 0

Global Settings 11

• Global Settings Access
• Activities and Pay Types
• Products and Services
• Document Types
• Event Types

View all 11

System Settings 17

• Accessing System Settings
• Company/Nursery Chain
• Branch/Nursery Settings
• Rooms/Groups
• Manage Users

View all 17

Dashboard 2

• Home Page
• Dashboard

GoCardless 6

• Connecting your GoCardless Account
• GoCardless Information for Parents
• Sending Direct Debit Authorisation to Parents
• Collecting GoCardless Payments on eyMan
• GoCardless Direct Debit Collection Process and Timings

View all 6

Enquiries 3

• Enquiries
• Embedding the enquiries link into your website
• Enquiries API for Developers

Occupancy Charts 4

• Occupancy Charts
• Daily Occupancy Chart
• Average Occupancy Charts (Average Occupancy % and Average FTE)
• Availability Chart

Children 10

• Children's Menu Functionalities
• Adding a Child
• Child Scheduling
• Tags
• Funding

View all 10

Staff 10

• Staff Page Functionalities
• Adding a Member of Staff
• Staff Scheduling
• Documents
• Events

View all 10

Staff Scheduling/Ratio Management 1

• Staff Scheduling/Ratio Management

Invoices 7

• Invoice Page Functionalities
• Generating Invoices
• Regenerating Invoices
• Sending Invoice Emails
• Locking and Unlocking Invoices

View all 7

Payments 4

• Payment Page Functionalities
• Adding a Payment
• Allocating a Payment
• Creating a Credit Note

Messages 3

• Message Page Functionalities
• Creating a Message
• Sending a Debtors' Letter

Calendar 1

• Calendar

Reporting 4

• Custom Reports
• Standard Reports - Operational (Children)
• Standard Reports - HR (Staff)
• Standard Reports - Financial

Coronavirus (COVID-19) Response Plan 1

• Coronavirus (COVID-19) Response Plan

Newsletters 28

• July 2021
• June 2021
• March 2021
• February 2021
• November 2020

View all 28

eymanage Release Notes 42

• Version 2.2.9-4 to 2.2.11-1
• Version 2.2.8-4 to 2.2.9-3
• Version 2.2.8-3
• Version 2.2.7-1 to 2.2.8-1
• Version 2.2.6-3

View all 42

eyrecruit Release Notes 3

• Version 4.0 - Release Date 15/09/2020
• Version 3.0 - Release Date 23/08/2020
• Version 2.0 - Release Date 17/07/2020

eylog Web Release Notes 19

• Web Release Version 2.6.0
• Web Release Version 2.5.0
• Web Release Version 2.4.0
• Web Release Version 2.3.0
• Web Release Version 2.2.0

View all 19

eylog Practitioner App Release Notes - iOS 18

• iOS App Version 2.5.5 & 2.5.6
• iOS App Version 2.5.4
• iOS App Version 2.5.3
• iOS App Version 2.5.2
• iOS App Version 2.5.1

View all 18

eylog Practitioner App Release Notes - Android 16

• Android App Version 2.5.6 & 2.5.7
• Android App Version 2.5.5
• Android App Version 2.5.4
• Android App Version 2.5.3
• Android App Version 2.5.2

View all 16

Parent App Release Notes 24

• Android Parent App Version 2.2.4
• Android Parent App Version 2.2.3
• Android Parent App Version 2.2.2
• Android Parent App Version 2.2.1
• Android Parent App Version 2.2.0

View all 24

Announcements 1

• eyLog Christmas and New Year Support