Support Portal

Parents will receive an email with an activation link once you tick ‘Share Data with Parent’ on their child’s profile. If the parent has not received the ac...

Parents may be trying to log in using the wrong web address if this is the case. The web address they need is https://uniquenurseryname.eylog.co.uk. This wi...

This error is displayed when the parent has entered their email address incorrectly on their web login as the system does not recognise them as a user. I...

This error is displayed when the parent has entered their password incorrectly on their web login. If for any reason you are still having issues please ...

On the parent’s web login, they will need to click on the tile with their child’s name (if they have multiple children in the nursery they will see all a ti...

Summative reports can be accessed from the Learning Journey page under the ‘Summative Reports’ tab. To open a report the parent will need to click on the re...

Accident/Incident Sheets can be accessed from the Learning Journey page under the ‘Accident Sheets’ tab. To open an accident sheet the parent will need to c...

Once the daily diary is published by the practitioner, it becomes available for parents to view and can no longer be edited or modified by the practitioner ...

Yes. A PDF version of their child’s learning journey can be downloaded from the parent’s web login at any time. At the top of the Learning Journey page ther...

A child’s learning journey can be downloaded or purchased to enable parents to have a keepsake of their child's early years at nursery. There are severa...