Support Portal

Help Guides for Managers 15

• Guide to eylog's Custom Frameworks
• Adding a Manager
• Resetting a Staff Member PIN
• Allowing Web Access to Staff Members
• Removing Parents

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Troubleshooting and FAQs for Managers 21

• I cannot activate my account
• My username and password are correct but I can't login
• I get an error message ‘User is not activated yet. Please check your mail and follow activation process’
• I get an error message ‘Incorrect username and password’.
• How do I view my child’s Learning Journey?

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Security and Safeguarding FAQs 9

• Where is the children’s data stored?
• How is the data transferred from the tablet to your servers and to the parents? How is this protected?
• Who is your cloud server service provider? Who has access to these servers?
• Will the details of the children (name/photo) appear on Google's search results?
• How long is the data of the children stored on your servers and by what measures do you safely remove this when the times comes?

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