Support Portal

If you are having trouble connecting your tablet to the internet there are a few checks that can be done to try to resolve the issue. To get connected, foll...

If you have checked the above and you are still experiencing problems with your WiFi, you will need to enquire whether your school/nursery also has a proxy ...

If at any time the application asks you to enter your Serial Number and Password this can be found easily via your Manager Dashboard. Once you are logged in...

Once you have submitted all the customised framework options, you will need to press ‘Setting Update’ on the Staff List screen on all your tablets. This wil...

Whenever a staff member is added or removed, changes publishing and/or review rights, resets their PIN or is assigned to a new room, a refresh should be car...

Please check your Wi-Fi connection and date and time settings. See answer to ‘The Tablet Will Not Connect to the WiFi’ above for more information. If fo...

Please check the Upload queue as they may be in here. See ‘Upload Queue Explained’ for more details. If for any reason you are still having issues pleas...

Observation errors such as framework assessments, time and date, text and media can all be edited at any time from the Manager Dashboard, even after the obs...

If a parent has not received their login details for their child’s Parent Portal there are a few checks that can be done to get them up and running. Chec...

When a child leaves your setting, you can delete their profile from your Manager Dashboard so that the child is no longer available on either the computer o...