Support Portal

Getting Started 6

• Customising Daily Diary Options
• Adding a Group
• Adding a Staff Member/Practitioner
• Adding a Child
• Adding a Parent(s)

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Troubleshooting 9

• The Tablet Says 'Connected' Beneath Our WiFi Network and the Date and Time are Correct However the WiFi is Still Not Working
• I Have Made Changes to the Learning Frameworks on my Manager Dashboard But They are Not Shown On the Tablets
• When I Try To Add a New Staff Member the Email Address is Invalid
• I Have Added Staff/Children on my Managers Dashboard But They are Not on the Tablet
• Parents are Complaining They Have Not Received Their Login Details for Their Parent Portal

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Other 1

• Updated Storage locations for the Android eyLog practitioner app (2022)