Support Portal

If you have checked the above and you are still experiencing problems with your WiFi, you will need to enquire whether your school/nursery also has a prox...

Once you have submitted all the customised framework options, you will need to press ‘Application Update’ on the Staff List screen, on all your tablets. T...

You will need to use a managers email address as all other email IDs will have been disabled.

Once you have submitted the new staff/children, you will need to press ‘Refresh’ on the relevant screen, on all your tablets. This will update the applica...

If a parent has not received their login details for their child’s Parent Portal there are a few checks that can be done to get them up and running:   ...

Please check your Wi-Fi connection and the date and time on the tablet is correct. See ‘The Tablet Will Not Connect to the WiFi’ in for more information.

Yes. Observation errors such as framework assessments, time and date, text and media can all be edited easily at any time from the Manager Dashboard, even...

If you have linked an observation to specific EYFS statements but not marked the Age Band as Emerging, Developing or Secure this will not be reflected in th...

eyLog has its own camera and media gallery that is inbuilt into the application. Using this you can take photos without straight away attaching them to an o...