Support Portal

Setup 7

• Do We Need a Wi-Fi Connection at the Nursery?
• Will Anything be Installed on our Nursery Computers?
• What are EyLog Configured Secure Tablets?
• Can I Use eyLog With my Own Tablets?
• Does eyLog Work on Any Tablet?

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Frameworks 2

• What Happens If EYFS Changes?
• Which Additional Frameworks Does eyLog Support?

Operating 12

• Can I Customise the Observation Sheet as per My Nursery's Process?
• What is a Draft Mode? Also Can Observations be Reviewed by Senior Staff Before They are Published?
• Can Managers/Staff Members Complete Observations from Home?
• Can We Print Out the Observations?
• Do We Still Need to Have our Children’s Folders?

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Getting Started 4

• How Quickly Can I Get Started?
• How Do I Take Over the Progress of the Child Recorded on Paper? Do I Need to Add All the Paper Observations to eyLog?
• Would I Continue To Use Post-its/Paper-based Observations?
• Will You Provide Training to our Staff Members?

Sharing 3

• Does eyLog Allow Sharing of the Child's Learning Journey with the Parent?
• Which Children Does a Parent See When the Log-in to eyLog?
• Can We Share the Child’s Data/Learning Journey With Others Such as SEN/IEP Professionals, Health Workers, etc?